Legal

Privacy Policy

Effective Date: May 4, 2026 · Last Updated: May 4, 2026

1. Introduction

Curative OS, LLC ("Curative OS," "we," "us," or "our") operates the Curative OS platform available at curativeos.com and app.curativeos.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.

By using the Service, you agree to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

Information you provide directly.

Account registration information: name, email address, password
Profile information: company name, job title
Billing information: collected and processed by Stripe, Inc. We do not store full credit card numbers
Deal and workspace data: property addresses, deal notes, documents, contacts, and other content you input into the Service
Communications: messages you send us via email or support channels

Information collected automatically.

Log data: IP address, browser type, operating system, pages visited, time and date of access
Device information: hardware model, operating system version, unique device identifiers
Cookies and similar technologies: session cookies for authentication, preference cookies for settings (see Section 8)
Error and performance data: collected via Sentry for application error tracking

Information from third parties.

Skip trace data: property owner contact information retrieved via third-party skip trace providers (Tracerfy) at your request
Google OAuth: if you sign in with Google, we receive your name and email address from Google

3. How We Use Your Information

We use your information to:

Create and manage your account and workspace
Process payments and manage billing
Provide, maintain, and improve the Service
Deliver AI-assisted features (see Section 6)
Send transactional emails (account confirmation, password reset, billing receipts)
Send service-related notifications and product updates
Respond to support requests
Monitor and analyze usage patterns to improve the Service (using aggregated, non-personally-identifiable data)
Detect, investigate, and prevent fraudulent or unauthorized activity
Comply with applicable laws and legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. How We Share Your Information

Service providers. We share information with trusted third-party vendors who help us operate the Service:

Provider	Purpose
Stripe, Inc.	Payment processing and billing
Supabase, Inc.	Database hosting and authentication
Resend, Inc.	Transactional email delivery
Sentry, Inc.	Error tracking and performance monitoring
Anthropic, Inc.	AI-assisted features (deal underwriting, document analysis)
Tracerfy	Skip trace data retrieval (at your request)

These providers are contractually obligated to use your data only to provide services to us and in compliance with applicable law.

Business transfers. If Curative OS is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or in-app notice before your information is transferred and becomes subject to a different privacy policy.

Legal compliance. We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

With your consent. We may share your information for any other purpose with your explicit consent.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Upon cancellation or termination:

Your account data is retained for 60 days during which you may reactivate your account and recover your data
After 60 days, your data will be permanently deleted within the following 30 days (90 days total from termination date)
Billing records and transactional data may be retained longer as required by applicable law (typically 7 years for tax and accounting purposes)
Aggregated, anonymized data that cannot identify you may be retained indefinitely

You may request deletion of your data at any time by contacting privacy@curativeos.com. We will respond within 30 days.

6. Artificial Intelligence and Data Processing

Certain features of the Service use AI to assist with deal underwriting, document analysis, and workflow suggestions. When you use these features, relevant data (such as deal notes and uploaded documents) may be transmitted to Anthropic, Inc. for processing. Anthropic's use of this data is governed by its own privacy policy and data processing agreements.

We do not use your private workspace data to train AI models.

If you do not wish to use AI-assisted features, you may avoid using them within the Service. We do not process your data through AI systems without your initiation of an AI feature.

7. Data Security

We implement commercially reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encrypted data transmission (TLS/HTTPS)
Encrypted data storage
Access controls and authentication requirements
Regular security monitoring via Sentry

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data breach notification. In the event of a data breach that affects your personal information, we will notify affected users within 72 hours of becoming aware of the breach, to the extent practicable, or as otherwise required by applicable law.

8. Cookies

We use the following types of cookies:

Essential cookies: Required for authentication and secure access to your account. The Service cannot function without these.
Preference cookies: Store your settings and preferences (e.g., dark mode, display settings)
Error tracking: Sentry uses minimal telemetry to capture application errors

We do not currently use advertising, analytics, or third-party tracking cookies. If we add analytics or tracking tools in the future, we will update this Privacy Policy and notify you before those tools are enabled.

9. Your Rights and Choices

Regardless of your location, you have the following rights with respect to your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal retention obligations)
Data portability: Request your data in a machine-readable format (CSV or JSON) within 30 days
Objection: Object to certain processing of your personal information

To exercise any of these rights, contact us at privacy@curativeos.com. We will respond within 30 days. We may require verification of your identity before fulfilling requests.

10. Children's Privacy

The Service is not directed at, and we do not knowingly collect personal information from, children under the age of 18. If you believe we have inadvertently collected information from a minor, contact us at privacy@curativeos.com and we will promptly delete the information.

11. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a prominent notice on the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Privacy Policy.

We maintain a "Last Updated" date at the top of this page so you can easily identify when changes were made.

13. Contact Us

For privacy-related questions, requests, or concerns:

Email: privacy@curativeos.com

Company: Curative OS, LLC